About

FAQ

• Where is the store based?

  Bagneux, France

• How long will it take before the item gets shipped?

  Every order will be shipped within 10 days after the payment of the item(s)!

  Please note that international orders are sent by DEFAULT tracked.

• Do you accept orders placed outside of the US?

  No problem!
  Your order will be shipped from France.
  Right now, I can't send any order to Russia.

• How long will it take to receive my order?

  Item(s) usually arrive within a week when shipped to France, within ten days for most places of Europe, and approximately 15 days to a month for International.

  IF YOU ARE FROM FRANCE, EUROPE OR NORTH AMERICA:
  Please allow a full month before assuming any merchandise got lost.
  After that delay, you can contact me, but I usually do not refund or re-send items.

  IF YOU LIVE IN MEXICO, OR ANY CENTRAL OR SOUTH AMERICAN COUNTRY, ANY AFRICAN COUNTRY, OR IN RUSSIA:
  Please note that orders often take from one to three months to arrive. It occurs almost every time, but they more than often do get to their destination in the end.

  International customs are to your charge.

  If your order contains a pre-order item, the whole order will be sent once the pre-order item will be ready to ship.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.